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The knowledge that keeps a business running is often unwritten. That is a risk worth addressing this quarter.
In most small and mid-sized businesses, the operating manual lives in the owner's memory. That works — right up until it doesn't.
Start with what breaks when you're away
The fastest way to identify what needs documenting is to notice which questions land on your phone when you take a day off. Those are the gaps.
Key Takeaways
- Documentation is not bureaucracy. It is the difference between a business and a job you cannot leave.
- Short, practical documents beat polished ones that never get written.
Questions Worth Sitting With
- What would break if I were unreachable for two weeks?
- Who else needs to know what only I know?
If this article sounds familiar, your business may be experiencing unnecessary Business Friction™.
Let’s Talk.